Skip to main content

10-30 Rule

I was reading today the book "one night at the call center" by Chetan bhagat. Basically it was a story about the BPOs in india andthe incidents that happen over there forms rest of the plot. There was a mention about a rule which the call agents are told about during their training namely 10-30 rule. Having not heared of any such rule in the past, my curiosity made me read further and I was quite astonished to find out this rule is really one concept, which helps the Call center folks to remain calm when interacting with angry american customers.

Interested in knowing what it means ? Read further...It says though not in the exact words as in the lines to continue, it means that the IQ of an avg american of 35 yrs is equal to that of a 10yr old Indian kid....So stay calm and explain the technicalities as you would do to a 10yr old kid. Not sure if this is true but definetly a bold satire at the US...!!

Comments

Post a Comment

Popular posts from this blog

Winning your boss

As I was observing on the Process of Appraisals that were going on in my new Organisation, it brought about the subjectivity that is present in the system. The only way to come out in flying colors is, be a pet to your Boss and reap rich dividends. Though the companies claim about the various thought process that has been put forward in designing the appraisal system, it all boils down to the previous line you just read. I know a guy who always came out with the best score possible during the appraisal not because he did a great job but for his attitude to tasks given by his Boss. I do not claim that he is a person who just thrives because of the "pet" tag , though he does pretty decent job. But if you consider his peers who do the same "decent" job, they somehow end up lower than him. WHY ? Again it is how he presents himself to the boss...Watch below some of his action. Never disputes the idea told by the Boss. Can always spot some think good in the Worst of ...
2 comments
Read more

Defending Siachin....

Defending Siachin Glacier #Indianairforce This hotstar video documentary is a classic to show how the Indian airforce guards in extreme of weather conditions the Siachen glacier the highest army check point at 22,000. ft. above ground level in freezing cold. Put under extreme of climatic conditons at -50 C the Jawans brave the spine-chilling cold to guard the border ably supported by the IAF for their daily supplies. Watch the ancedotes from the lady helicopter pilot Sqd Leader Kushboo Gupta and the other Glacier caption. Glacier captain is the title given to the pilots who manouver the helicopter in the glacier zones to reach the army posts. The daily challenges and the sacrifices made by Indian army is really inspiring. Adding to this is the magnetic voice of Kabir Bedi as the narrator in the entire video takes it to the next level. Every Indian should not miss this. Jai Hind !! Check out Extreme Flight: The Indian Air Force on Hotstar! https://www.hotstar.com/1000228...
Post a Comment
Read more

First Reel then Real

While all the political parties have jumped into the Prohibition bandwagon my suggestion would be to start it in the reel world first and then come to the real world. Yes stop showing the hero and his friends do all the things below A) Dance in the bar with group. B) Brain stroming with friends while drinking. C) Failure in personal life...head straight to the bar. D) To get courage - take the bottle. To have the directors avoid these cliches, films without the above can be provided Tax exemption(what an idea sir ji) like the one for naming Tamil films with Tamil titles. Pls share this until it reaches the concerned. Films do impact this generation.
1 comment
Read more